Privacy Policy

Last updated: May 16, 2026

Introduction

Cozy Glade ("we", "us", or "our") operates the website cozy-glade.com and provides benefits advisory services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy should be read alongside our GDPR Compliance statement and Cookie Policy.

Information We Collect

Personal Information You Provide

When you use our services or contact us, we may collect the following information:

• Full name and contact details (email address, postal address)
• Date of birth and National Insurance number (for benefit applications)
• Medical information and health records relevant to your claim
• Financial information related to your benefits eligibility
• Employment history and current circumstances
• Any other information you provide during consultations or correspondence

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of access

How We Use Your Information

We use the information we collect for the following purposes:

• To provide benefits advisory services and process your claims
• To communicate with you about your case and services
• To correspond with government agencies on your behalf
• To improve our services and website functionality
• To comply with legal obligations and respond to legal requests
• To send administrative information, updates, and service notifications
• To detect, prevent, and address technical issues or fraudulent activity

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract performance: Processing necessary to fulfill our services to you
• Consent: Where you have given explicit consent for specific processing activities
• Legal obligation: Where we must process data to comply with legal requirements
• Legitimate interests: For business operations, provided this does not override your rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Government Agencies

We share relevant information with the Department for Work and Pensions (DWP) and other government bodies solely for the purpose of processing your benefits claims.

Medical Professionals

With your explicit consent, we may contact your healthcare providers to obtain medical evidence supporting your claim.

Service Providers

We may share information with trusted service providers who assist in our operations (e.g., secure email systems, case management software), provided they agree to keep your information confidential.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe such action is necessary to comply with legal obligations.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted communication channels for email and video consultations
• Secure, password-protected case management systems
• Physical security for paper records (locked cabinets, controlled access)
• Regular security assessments and staff training
• Data backup and recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

• Active case files: Retained for the duration of your case plus six years
• Closed case files: Retained for seven years from case closure
• Financial records: Retained for seven years as required by law
• Website analytics data: Retained for 26 months

After the retention period expires, we securely delete or anonymize your personal information.

Your Rights

Under GDPR and UK data protection law, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restriction: Request limitation on how we process your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

International Data Transfers

Your personal information is stored and processed within the United Kingdom. If we need to transfer data outside the UK or European Economic Area, we will ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cozy Glade
47 Thornbury Lane
Sheffield S3 8EQ
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk