Terms of Use

Last updated: May 16, 2026

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you and Cozy Glade ("we", "us", or "our") concerning your access to and use of the cozy-glade.com website and our benefits advisory services.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Services Provided

Cozy Glade provides professional advisory services to assist individuals with UK social benefits applications, appeals, and related matters. Our services include but are not limited to:

• Guidance on benefit eligibility and application processes
• Assistance with completing benefit application forms
• Support with gathering and presenting medical evidence
• Preparation for benefit assessments and interviews
• Representation in appeals and tribunals
• Ongoing case management for complex situations

Professional Relationship

Nature of Services

Our services constitute professional advisory support. We are not solicitors, and our services do not constitute legal advice in the traditional sense. However, our team includes professionals with expertise in welfare benefits law and procedures.

No Guarantee of Outcomes

While we provide expert guidance and work diligently on your behalf, we cannot guarantee specific outcomes for benefit applications or appeals. Final decisions rest with the Department for Work and Pensions, assessors, or tribunals over whom we have no control.

Our responsibility is to ensure your application is accurately completed, properly documented, and effectively presented. We cannot control how government bodies evaluate or decide your claim.

Client Responsibilities

To enable us to provide effective services, you must:

• Provide accurate, complete, and truthful information
• Respond promptly to our requests for information or documentation
• Attend scheduled consultations and appointments
• Inform us immediately of any changes in your circumstances
• Cooperate with assessment processes and attend assessments as required
• Follow our professional guidance and recommendations

Engagement and Payment Terms

Service Engagement

Services are engaged through a written agreement that specifies the scope of work, fees, and timelines. No contractual relationship exists until you accept our proposal and we confirm engagement.

Fees and Payment

Our fees are clearly stated in service proposals and on our Services page. Unless otherwise agreed:

• Initial consultation fees are payable at the time of booking
• Service fees are payable according to the payment schedule in your engagement agreement
• Payment plans may be available for services exceeding £300
• All fees are exclusive of VAT where applicable

Refund Policy

Refunds are available under the following conditions:

• Full refund within 48 hours of engagement if no work has commenced
• Prorated refund based on work completed if services are terminated early
• No refund for completed work or successful outcomes
• Refund requests must be submitted in writing to our contact email

Intellectual Property Rights

Website Content

All content on our website, including text, graphics, logos, images, and software, is the property of Cozy Glade or our licensors and is protected by UK and international copyright laws.

You may view, download, and print content from our website for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

Client Materials

You retain ownership of all personal information and documents you provide to us. By engaging our services, you grant us a license to use, reproduce, and distribute these materials solely for the purpose of providing services to you.

Confidentiality

We maintain strict confidentiality regarding all client information and communications. We will not disclose your personal or case information to third parties except:

• With your explicit written consent
• To government agencies as necessary to process your benefit claims
• To medical professionals when obtaining supporting evidence (with your consent)
• When required by law or court order
• To our professional service providers bound by confidentiality obligations

Further details about data protection are available in our Privacy Policy and GDPR Compliance statement.

Limitation of Liability

Scope of Liability

To the fullest extent permitted by law:

• We are not liable for decisions made by government agencies or tribunals
• We are not liable for delays caused by government processing or third parties
• Our total liability for any claim is limited to the fees paid for the specific service in question
• We are not liable for indirect, consequential, or punitive damages

Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under UK law

Professional Indemnity

We maintain professional indemnity insurance covering our advisory activities. Details are available upon request.

Termination

Termination by Client

You may terminate our services at any time by providing written notice. Upon termination:

• You are responsible for fees for work completed to the date of termination
• We will provide all documents and materials belonging to you
• We will cease work on your behalf immediately unless otherwise agreed

Termination by Us

We reserve the right to terminate services if:

• You fail to pay fees according to agreed terms
• You provide false or misleading information
• You fail to cooperate or follow professional guidance
• A conflict of interest arises that cannot be resolved
• Continuing services would violate professional or legal obligations

We will provide reasonable notice and explanation except where immediate termination is necessary.

Website Use

Acceptable Use

When using our website, you agree not to:

• Use the website in any unlawful manner or for any unlawful purpose
• Attempt to gain unauthorized access to our systems or networks
• Introduce viruses, malware, or other harmful code
• Collect or harvest any information about other users
• Interfere with or disrupt the website or servers
• Reproduce, duplicate, copy, or resell any part of the website for commercial purposes

Availability

While we strive to maintain website availability, we do not guarantee uninterrupted access. We may suspend, withdraw, or restrict access to the website for maintenance, updates, or other operational reasons.

Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of third-party sites.

Your use of third-party websites is at your own risk and subject to their terms and conditions.

Disclaimer of Warranties

Our website and information provided are offered "as is" without warranties of any kind, either express or implied. While we strive for accuracy, we do not warrant that:

• Website content is always accurate, complete, or current
• The website will be error-free or uninterrupted
• Defects will be corrected
• The website or servers are free of viruses or harmful components

This disclaimer does not affect warranties that cannot be excluded under applicable law.

Indemnification

You agree to indemnify and hold harmless Cozy Glade, its employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of third parties
• Any false or misleading information you provide

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the revised Terms on this page with an updated "Last updated" date.

Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

For services already engaged when Terms change, the Terms in effect at the time of engagement will continue to apply unless otherwise agreed in writing.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and any written service agreement, constitute the entire agreement between you and Cozy Glade regarding use of our website and services, superseding any prior agreements or understandings.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.

Contact Information

For questions about these Terms of Use, please contact us:

Cozy Glade
47 Thornbury Lane
Sheffield S3 8EQ
United Kingdom
Email: [email protected]

Complaints Procedure

If you are dissatisfied with our services, please contact us immediately. We have an internal complaints procedure designed to resolve issues fairly and promptly:

1. Submit your complaint in writing to our contact email
2. We will acknowledge receipt within three business days
3. We will investigate and respond with our findings within 14 days
4. If you remain dissatisfied, you may request escalation to our senior management

We are committed to resolving complaints satisfactorily and will work with you in good faith to reach a resolution.